Monthly statements
On invoice terms, every tow finished in a calendar month (Pacific time) goes on one statement, emailed to your admins on the 1st of the next month. Statements are net 30. Each line has the date, the vehicle, the route, the company that did it, and — for transport orders — the order reference and vehicle position, so your AP can match it to the PO.
Pay by card or bank transfer from the statement; the tow company is paid when you pay.
The Billing page
Billing in your business workspace shows:
- Owed now — the total of every statement still open, and whether any of it is overdue.
- On the next statement — tows finished since the last statement, and the day it goes out.
- Statements — every month so far, newest first, marked paid, due or overdue.
Open a statement to see each tow on it with its receipt, pay it online, or Download CSV to reconcile it in your books. Long statements show fifty tows at a time; the CSV always has all of them.
Billing is visible to your account's owner, admins and accounting members. Requesters order tows and see them on Tows, but not the bill.
Card on file
If you'd rather pay per job, keep a card on the account and each job is charged at completion like a consumer job, with its own receipt.
Receipts per vehicle
Every job has an itemized receipt (web, email and PDF) whether or not it's on a statement. Tows lists them all.
VIN history
Search Tows by VIN to see every tow a vehicle has had through your account — handy when a customer's car comes back or an auction unit gets moved twice.
Disputes
If a vehicle is damaged or a charge is wrong, open a dispute from the job's tracking page within 30 days. See Something went wrong — it works the same for businesses, and refunds credit your account.