"Go online" does nothing or errors
- The page must be https:// — location is blocked on plain http.
- Location permission: see Location denied for iPhone and Android settings. On the installed app, the setting is under the Towhub app in Location Services, not Safari.
- After allowing, reload the page and toggle again. "Sharing location · last 10:42:07" under the title means it's working.
Position not updating on dispatch's map
Your phone stops sending when the screen is locked for long or the app is in the background — iOS in particular. Keep Towhub in the foreground while on a job, or put the phone in a mount with the screen on. A "last …" time under the title that's more than a minute old means dispatch has an old position.
No push notifications
- iPhone: push only works once the app is on the home screen (Share → Add to Home Screen) and you've tapped Turn on notifications inside it. Then check Settings → Notifications → Towhub.
- Android: tap Turn on notifications on the Current jobs screen; if you dismissed the permission prompt, allow it from the lock icon in the address bar → Notifications.
- Still nothing: the company may not have push set up yet — you'll still get a text and see the job on the screen.
Add to Home Screen is greyed out / no install prompt
iPhone: it must be Safari (not Chrome, not the in-app browser from a text). Android: Chrome menu → Install app or Add to Home screen. If neither appears, just bookmark towhub.co/company/drive — everything works in the browser too.
Status button greyed out
Either there's no signal (it says so — see No signal) or the job needs condition photos first: accident, recovery, impound and police jobs need two photos before Vehicle loaded.
Clock in is missing
Your company hasn't set you up with pay rules yet, or you're not marked as a driver. Ask the owner — it's under Crew.