Help · Something's not working

Can't sign in

Wrong email, magic links, invites that say they're invalid, guest history that seems gone.

"Invalid email or password"

Check the email — most sign-in failures are a different address than the one the account was created with (work vs personal). If you've never set a password (you created the account from a receipt prompt), use Forgot password and set one.

Invites expire after 14 days, can only be used once, and must be accepted while signed in with the email address the invite was sent to. If you're signed in as someone else, sign out first, then open the link again. Ask whoever invited you to resend if it's expired.

My tows are gone

If you requested as a guest and later created an account from the prompt after the job, everything carried over. If you created the account separately (from the sign-in page, with a different email), the guest tows are on the phone number, not the email — email support@towhub.co with the number and we'll link them.

I'm in the wrong workspace

One login can belong to several organizations. Owners and staff of a tow company land on Dispatch; business staff on the business dashboard; everyone else on My tows. Use the company chip at the top of the sidebar to switch, or the footer links.

Not yet. Email and password today; passkeys are on the list.